Driver Dispatch List (Order Entry)
There are four columns that comprise the Driver Dispatch List. An additional two columns list the drivers available and out and help to manage both.
Ticket - This is the ticket number of the order to be delivered.
Customer - A complete name, address, city, and postal code listing of the customer to receive the delivery.
Delivery Information - Customer phone number for contact in case of emergency of delay notification
Promised Time - This is the time quoted when the order was taken. It is set when taking an order.
The Show button allows the user to display Open or Closed tickets. Open tickets still need to be dispatched, where Closed tickets have already been dispatched. This is a fast way to access a particular ticket to troubleshoot any problems with orders or dispatched drivers.
To review the contents of a listed order, press the View button. The View Ticketwindow will display all the details of that order.
The Summary button opens the Driver Run Summary window. This window displays the driver's information as well as the orders assigned to this driver. The Summary button is only active when an Out Driver is selected.
In Drivers is a list of drivers that are available for dispatch. Out drivers are drivers that are currently delivering. There is always a minute count indicating the amount of time the driver has been in or out. When a driver is moved from either column, the count starts over.
To assign an order to a driver, select an order (touch or click the line with the order), then touch or click the driver that will be dispatched to deliver this order. If there are multiple orders that can be delivered by a single driver, select all orders, then select the driver.
Once all the orders and the driver have been selected, touch or click the Out >> button to send the driver out. The orders will be removed from the dispatch list and the driver will appear in the Out Drivers column and the clock will begin on the delivery.
Once the driver returns, touch the driver listed in the Out Drivers column and press the In >> button and the driver will return to the In Drivers column.
If the driver needs to make a drop before the next delivery, the entry will turn yellow, indicating that there is immediate action required. Select the driver and press the Drop button.
If the 'Prompt to tender orders when delivery driver returns' check box is checked, a reconciliation screen will be displayed when a driver is brought 'IN' on the dispatch screen. This screen will allow the driver to finalize credit card payments or add tips to the order. Each order the driver took will have its own accounting and payment requirements.
Press the 'Pay Order' button once the open delivered order is selected. Finalize the order by pressing the Finalize Payment button on the payment screen. Then press 'Done'. This will close the order and log the payment.
If the driver needs to make a drop before the next delivery, the entry will turn yellow, indicating that there is immediate action required. Select the driver and press the Drop button. When this occurs, if the full amount is dropped, a message will ask if the bank should be closed. If desired, choose Yes and the bank will be closed out without having to access the Tills and Banks list.