Additional Products > Dashboard > Troubleshooting (FAQ)

FAQ list

Q. Some data is missing. Can I refresh my data?

A. The dates of the data uploaded to the Dashboard servers are detected and only new data is uploaded. If desired, all the existing data can be removed and then the next time the Uploader runs it will automatically upload all 14 months worth of data again. Initial upload takes several minutes.

Q. My data is not being updated even though my Uploader is running. What can I do?

A. The simplest solution to resume data transmission is to stop and start the Point of Success Dashboard Uploader. This will resume uploading data according to the data detected on the server.

Q. How long does the initial upload take?

A. It is difficult to provide an estimate as to how long data uploads take to perform. The initial upload will take several minutes. Thereafter, every 10 minutes a new upload will occur which will only take a few seconds.

Q. I can't see all my stores on my Dashboard. Why?

A. When Users are setup in the Dashboard system, their Panels are assigned to them. To troubleshoot any reports that may contain or lack information expected, go to the Users List, choose the User having trouble, and review all the Panels (and the stores associated with the Panels) that are assigned to User. Edit, change, delete, or add additional configuration if necessary so that all information is displayed.

Q. My account has been suspended. What can I do?

A. When Point of Success Dashboard is initially setup, a subscription is created with an associated credit card. That card is charged each month to keep the subscription running. There is a 15 day grace period allowed, but if the credit card cannot be charged the account will be suspended. The account will not be deleted for a period of time. Renewing credit card information ensures no interruption of service.

Q. How many stores can setup?

A. The number of stores established under one company is unlimited, however each store must have its own subscription to upload and access data.

Q. How much data is available to review in Dashboard?

A. The uploader loads 14 months of data initially and uploads incremental new data every 10 minutes.

Q. Does the Uploader have to run overnight or when the business in not open?

A. No. The Uploader transmits data to the Internet server. It will attempt to upload data every 10 minutes. If there is not data it will not upload anything. If it has been off for a period of time it will upload what is missing from the time period in which it was not running. A warning will be displayed in Dashboard if a store has not uploaded data for a reasonable amount of time.